Customer Service Jamaica

CUSTOMER SERVICE JAMAICA

Delivery

WE PROVIDE delivery ISLANDWIDE IN JAMAICA AND OUR STANDARD DELIVERY METHOD (items in stock) TAKES 1 TO 2 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS) TO ARRIVE AFTER PROCESSING, PLEASE ALLOW 1 TO 2 BUSINESS DAYS FOR PROCESSING BEFORE YOUR STANDARD DELIVERY ORDERS ARE SHIPPED.  PLEASE NOTE THAT ORDERS ARE NOT PROCESSED ON HOLIDAYS OR WEEKENDS AND AS SUCH PLEASE DO NOT INCLUDE THESE DAYS IN THE PROCESSING OR SHIPPING TIMES FOR YOUR ORDERS. 

WE REQUIRE SIGNATURES FOR DELIVERY SO KINDLY ENSURE THAT YOUR ADDRESS AND NAME STATED IS CORRECT AND THAT SOMEONE WILL BE PRESENT TO SIGN FOR YOUR PACKAGE. IF YOU ARE delivering YOUR ITEMS TO A BUSINESS PLACE PLEASE ENSURE THAT YOU LIST THE NAME THE PACKAGE SHOULD BE ADDRESSED TO. IF WE ATTEMPT TO DELIVER A PACKAGE AND THERE IS NOONE PRESENT TO SIGN WE WILL ATTEMPT ONLY TWO (2) RE-DELIVERIES AND YOU WILL BE CHARGED JMD 100 FOR EACH RE-DELIVERY ATTEMPT.

SALES TAX

PLEASE NOTE THAT ALL orders will attract G.c.t., currently at 16.5%

REGISTRATION

WE ask THAT YOU REGISTER TO CREATE AN ACCOUNT TO SHOP ON THE WEBSITE. THIS WILL PROVIDE YOU WITH 24 HOUR ACCESS TO SHOPPING, ORDER STATUSES, WEBSITE UPDATES, SPECIAL OFFERS ALONG WITH THE FOLLOWING BENEFITS:

• ACCESS TO YOUR ACCOUNT TO VIEW ORDER HISTORY AND TRACKING
• STORED ACCOUNT INFORMATION FOR EASY SHOPPING 
• STORED CART INFORMATION SO YOU CAN CHOOSE ITEMS NOW AND CHECKOUT LATER. PLEASE NOTE THAT THIS DOES NOT GUARANTEE AVAILABILITY OF THE ITEMS FOR FUTURE CHECKOUTS.

ORDERING PROCESSING 

ORDERS CAN BE DONE ONLINe OR BY PHONE TO 876-869-6590 (Digicel) AND 876-341-5345 (lime).

ORDERS DONE BY PHONE OR ONLINE ARE TYPICALLY PROCESSED IN 1 – 2 BUSINESS DAYS AND delivered AT THE END OF PROCESSING. TO ORDER BY PHONE CALL OUR ORDERING LINE AT 876-69-6590 OR 876-341-5345. PLEASE HAVE READY THE ITEM NAMES AND SIZES AVAILABLe TO FACILITATE AN EASY ORDERING PROCESS. IF ORDERS ARE DONE ONLINE YOU WILL HAVE THE ABILITY TO CHECK THE STATUS AND TRACK THE ORDER ONLINE AND FOR ALL ORDERS YOU WILL RECEIVE AN EMAIL CONFIRMATION CONFIRMING YOUR ORDER STATUS AND WHEN IT IS SHIPPED.

ORDER CANCELLATIONS/MODIFICATIONS

DUE TO OUR EFFORTS TO PROVIDE EFFICIENT AND FAST PROCESSING OF ORDERS ONCE AN ORDER IS MADE YOU WILL NOT BE ABLE TO CANCEL OR MODIFY YOUR ORDER.

RETURNS & EXCHANGES

THANK YOU FOR SHOPPING AT www.stooshbums.com. THE RETURN AND EXCHANGE POLICY DESCRIBED BELOW APPLIES ONLY TO ALL PURCHASES MADE THROUGH OUR WEBSITE or by phone.

FINAL SALES

PLEASE NOTE THAT ALL ITEMS ARE FINAL SALE AND CANNOT BE RETURNED. ALL ITEMS PURCHASED CANNOT BE RETURNED BUT CAN BE EXCHANGED FOR ITEMS OF AN EQUAL OR LESSER VALUE IF WE ARE NOTIFIED WITHIN 48 HOURS OF THE RECEIPT OF YOUR PACKAGE WHICH IS VERIFIABLE THROUGH DELIVERY CONFIRMATION. IF YOU WOULD LIKE TO EXCHANGE YOUR ORDER FOR ITEMS OF A GREATER VALUE YOU CAN SIMPLY PAY FOR THE DIFFERENCE WHICH CAN ONLY BE DONE IN PERSON. THE ITEM(S) MUST BE RECEIVED BY US WITHIN FOUR (4) DAYS.THE ONLY TIME WE WILL PROCESS A REFUND IS IF WE SHIPPED THE WRONG ITEM IN ERROR AND PLEASE ALLOW 1 TO 2 WEEKS FOR THE PROCESSING OF YOUR RETURN FOR THIS SCENARIO ONLY. ALL ITEMS FOR EXCHANGE MUST BE IN ITS ORIGINAL, UNWORN CONDITION, FREE OF PERFUME, SMOKE OR ANY OTHER ODOUR WITH ALL TAGS STILL ATTACHED. ONCE WE PROCESS YOUR RETURN OR EXCHANGE YOU WILL BE PROVIDED WITH A CREDIT MEMO TO CONFIRM RECEIPT OF SAME.

IF YOU WISH TO SEND IN YOUR EXCHANGE BY MAIL YOU WILL RESPONSIBLE FOR THE COST FOR SHIPPING IF YOU DECIDE TO RETURN YOUR ITEM BY MAIL.

TO SEND YOUR EXCHANGE BY MAIL:

MAIL THE PACKAGE TO:

STOOSH BUMS
25 ORCHID PATH
MONA HEIGHTS
KINGSTON 6
JAMAICA

2. PLEASE ALLOW 2 TO 3 BUSINESS DAYS FROM THE DATE YOUR ITEM IS RECEIVED TO RECEIVE CONFIRMATION OF SAME. IF THE ITEM(S) YOU WISH TO HAVE YOUR ORDER EXCHANGED FOR IS AVAILABLE WE WILL NOTIFY YOU ONCE YOUR NEW ORDER HAS BEEN PROCESSED OR NOTIFY YOU IF WE NEED TO VERIFY ANY ITEM(S) WITH YOU. PLEASE ALLOW OUR STANDARD TIMES FOR PROCESSING AND delivery.

SITE TERMS & POLICIES

EFFECTIVE AS OF october 1ST, 2012

WELCOME TO stoosh bums’ WEB SITE WWW.stooshbums.COM ("SITE"). PLEASE REVIEW THE FOLLOWING BASIC TERMS THAT GOVERN YOUR USE OF AND PURCHASE OF PRODUCTS FROM OUR SITE. PLEASE NOTE THAT YOUR USE OF OUR SITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THOSE TERMS (THE "AGREEMENT").
EXCHANGES OF DEFECTIVE ITEMS AND WRONG ITEMS SHIPPED

  1. ANY DEFECTIVE ITEM(S) OR ITEM(S) THAT WAS DIFFERENT FROM THE ORIGINAL INVOICE MAY BE REFUNDED OR EXCHANGED: PLEASE NOTE THAT ALL DEFECTIVE ITEM(S) ARE SUBJECT TO INSPECTION. IF YOU CHOOSE TO EXCHANGE THE ITEM PLEASE NOTE THE PROCEDURE STATED ABOVE FOR THE PROCESSING OF SAME.
  2. UPON INSPECTION, IF ITEM(S) IS DEEMED DEFECTIVE OR WRONG ITEM(S) SHIPPED; YOUR RETURN delivery COST WILL BE CREDITED BACK TO THE SAME FORM OF THE ORIGINAL ORDER PAYMENT METHOD. THE delivery CREDIT AMOUNT WILL BE SUBJECT TO THE ORIGINAL AMOUNT YOU PAID FOR delivery. IF STANDARD SHIPPING METHOD IS USED, THE FULL AMOUNT WILL BE REIMBURSED.

PRIVACY POLICY

WHEN YOU VISIT WWW.stooshbums.com, WITH THE HELP OF OUR 3RD PARTY AUTHORIZED AGENTS, WE COLLECT INFORMATION (SUCH AS IP ADDRESS, DOMAIN NAME, BROWSER TYPE, BROAD GEOGRAPHICAL INFORMATION, SITE-NAVIGATION PATTERN, ETC) TO IMPROVE OUR WEBSITE AND TO REFINE OUR MARKETING CAMPAIGNS AND PROMOTIONS. WE DO NOT GATHER ANY PERSONALLY IDENTIFYING INFORMATION ABOUT YOU WHEN YOU VISIT THIS SITE, UNLESS YOU CHOOSE TO PROVIDE SUCH INFORMATION TO US.

WE COLLECT CERTAIN PERSONALLY IDENTIFIABLE INFORMATION WHEN YOU SIGN IN TO OUR WEB SITE, REGISTER FOR ON-LINE SHOPPING, MAKE A PURCHASE, PARTICIPATE IN A CONTEST, PROMOTION OR SURVEY, OR REQUEST OTHER SERVICES THAT REQUIRE INFORMATION, REGISTRATION OR SUBSCRIPTION. THIS INFORMATION MAY INCLUDE YOUR NAME, BILLING ADDRESS, PHONE NUMBER, E-MAIL ADDRESS, CREDIT CARD NUMBER AND ITS EXPIRATION DATE TO VERIFY YOUR IDENTITY. WE ALSO KEEP A RECORD OF YOUR PRODUCT INTERESTS AND PURCHASES ON-LINE AND IN OUR STORES, AND AUTOMATICALLY RECEIVE AND RECORD INFORMATION ON OUR SERVER LOGS FROM YOUR BROWSER (INCLUDING YOUR IP ADDRESS, stoosh bums COOKIE INFORMATION, AND THE PAGE YOU REQUESTED).

EXCEPT AS DESCRIBED BELOW, stoosh bums WILL NOT SELL, SHARE, SELL, OR RENT YOUR PERSONALLY IDENTIFYING INFORMATION OBTAINED ONLINE TO ANY THIRD PARTY.
WE HATE SPAM AS MUCH AS YOU DO SO WE WILL NEVER SEND YOU ANY UNSOLICITED JUNK E-MAIL. WE WILL ONLY CONTACT YOU TO ANSWER YOUR ORDER QUERIES AND/OR SEND YOU INFORMATION REGARDING YOUR ORDER AND THE ORDER PROCESS.

THIS SITE DOES USE COOKIES; HOWEVER, WE DO NOT KEEP ANY OF YOUR PERSONAL DETAILS ON COOKIES. WE SIMPLY STORE YOUR CUSTOMER ID (JUST A NUMBER) IN COOKIE FORMAT. THIS CUSTOMER ID DOES NOT CORRELATE TO ANY OF YOUR PERSONAL INFORMATION. WE ALSO STORE YOUR FIRST NAME ON COOKIE FORMAT TO PERSONALIZE THIS WEBSITE. WE RESERVE THE RIGHT TO AT ANY TIME AFTER RECEIPT OF YOUR ORDER TO ACCEPT OR DECLINE YOUR ORDER OR PART OF AN ORDER FOR ANY REASON. IN THE EVENT THAT AN ORDER OR PART OF AN ORDER IS DECLINED WE WILL REFUND THE PAYMENT FOR THE DECLINED ITEMS. WE ALSO RESERVE THE RIGHT TO BLOCK CUSTOMERS FROM PURCHASING AT OUR SOLE DISCRETION FOR ANY REASON. IF A BLOCKED CUSTOMER ATTEMPTS TO CIRCUMVENT THE BLOCK THEIR ORDER WILL BE CANCELLED AND A CANCELLATION FEE WILL APPLY.

WE ALSO RESERVE THE RIGHT TO AT OUR SOLE DISCRETION, REJECT RETURNS OR EXCHANGES OF ITEMS THAT ARE NOT ANY ONE OF THE FOLLOWING: IN ORIGINAL UNWORN CONDITION, FREE OF ODOR, WITH ALL TAGS ATTACHED AND POSTMARKED WITHIN 14 DAYS OF THE RECEIVED DATE. IF AN ITEM IS SENT BACK SOILED SUCH THAT IT REQUIRES CLEANING THERE WILL BE A $500 CLEANING FEE DEDUCTED AND AT OUR DISCRETION AND THE ITEM MAY NOT BE ACCEPTED FOR RETURN OR EXCHANGE.

FROM TIME TO TIME THERE MAY BE INFORMATION ON THE SITE THAT CONTAINS TYPOGRAPHICAL ERRORS, INACCURACIES, OR OMISSIONS (WE'RE ONLY HUMAN AND MISTAKES, THOUGH RARE, CAN HAPPEN). WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE. WE MAY CHANGE, MOVE OR DELETE PORTIONS OF, OR MAY ADD TO, OUR SITE FROM TIME TO TIME. YOUR USE OF OUR SITE FOLLOWING ANY SUCH CHANGE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE TERMS AS CHANGED. WE HAVE MADE EVERY EFFORT TO DISPLAY, AS ACCURATELY AS POSSIBLE, THE COLORS OF OUR PRODUCTS ONLINE. HOWEVER, SINCE THE ACTUAL COLOR YOU SEE WILL DEPEND ON THE MAKE AND MODEL THE MONITOR YOU ARE USING TO VIEW THE SITE, WE CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF ANY COLORS SHADE WILL BE ACCURATE. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD THE SITE HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING ATTORNEYS' FEES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE AND/OR THE PRODUCTS PURCHASED ON THIS SITE. IN THE CASE OF ORDERS THAT ARE MARKED RETURN TO SENDER BY OUR SHIPPER PLEASE NOTE THAT THE SHIPPING CHARGES ARE NON-REFUNDABLE AND WE WILL CONTACT YOU ACCORDINGLY.

THE ENTIRE CONTENT (IMAGES AND TEXT) OF www.stooshbums.com IS COPYRIGHTED AND MAY NOT BE REPRODUCED, PUBLISHED, BROADCASTED, POSTED, MODIFIED, TRANSMITTED, DISPLAYED, DISTRIBUTED, DOWNLOADED OR OTHERWISE USED EXCEPT AS PROVIDED HEREIN WITHOUT THE EXPRESS WRITTEN PERMISSION OF stoosh bums.

 

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